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Customer Care

At Freedom isn't Free Coffee LLC, we pride ourselves on two things:  1) Take care of our customers, and 2) Give back to those in need. 

1)  Taking care of our customers-- our commitment to you is that we will provide you with premium gourmet coffee, roasted and shipped to you fresh for the finest cup of coffee you can get. We guarantee your satisfaction 100% or we will make it right.

2) Giving back--for each purchase of coffee you buy, we will donate to the veteran non-profit Resilient Knights. 

Resilient Knights is a completely self-sufficient non-profit, with 100% of the proceeds going toward the mission of helping to bring art to military and 9/11 first responders that are wounded, injured or ill, especially those in the Warrior Transition Battalion. We have purchased 150 acres in Williamsburg, KY, and are beginning the process of building a place for military (and their caregivers) to stay and relax. We have great relationships with other non-profits that also offer wonderful services. We are often able to connect those in need with a program that can help them immediately. If you are in need of help, do not hesitate to reach out and tell us your story.

Privacy & Safety



This statement of privacy applies to Freedom Isn’t Free Coffee and Freedom Isn’t Free and governs data collection and usage.  For the purposes of this privacy policy, unless noted otherwise, all references to Freedom Isn’t Free include Freedom Isn’t Free Coffee and Freedom Isn’t Free  The Freedom Isn’t Free Coffee website is a coffee product and merchandise e-commerce website.  You agree that by using the Freedom Isn’t Free website, consent to the data practices put forth in this statement.



To better provide our customers with the products and services offered on our website, Freedom Isn’t Free Coffee may collect information that is personally identifiable, such as name, email address, phone number(s), address, age and birthdate, gender, credit card account information, demographic information, and military/veteran status.  If you purchase Freedom Isn’t Free Coffee’s products and services, we will collect billing and credit card information through Third Party services.  This information is used to complete the purchase transaction and ensuing shipping.  Please note that if personally identifiable information or personally sensitive data is disclosed through Freedom Isn’t Free Coffee’s product review system and/or social media platforms, this information may be collected and used by others.

We do not collect personal information about you unless you voluntarily provide it to Freedom Isn’t Free Coffee.  However, you may be required to provide certain personal information to us when you elect to use certain products or services available on our website or third party.  These may include:

  • Registering for an account on our website

  • Entering sweepstakes or contests sponsored by us or one of our partners

  • Signing up for special offers either on this website or selected third parties

  • Sending Freedom Isn’t Free Coffee an email message

  • Social media submissions or postings to any Freedom Isn’t Free Coffee account pages

  • Filling out forms on this website

  • When Freedom Isn’t Free Coffee acquires information about you from a third party that has obtained your permission to share this personal information

  • Submitting your credit card or other payment information when ordering and purchasing products or services on our website.  We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.  We also may gather additional personal and non-personal information in the future.




Freedom Isn’t Free Coffee collects and uses your personal information to operate its website and deliver services our customers have requested.  Freedom Isn’t Free Coffee may also use your personally identifiable information to inform you of other products or services available from Freedom Isn’t Free Coffee and its affiliates.



Freedom Isn’t Free Coffee does not sell, rent, or lease its customer lists to third parties.  If you establish and account with a third-party application from our website, we suggest you refer to that third party’s privacy policy, as you have established an account with that entity.  Freedom Isn’t Free Coffee may share data with trusted partners to help perform statistical analysis, send you emails or postal mail, provide customer support services, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Freedom Isn’t Free Coffee and are required to maintain the confidentiality of your information. 

Freedom Isn’t Free Coffee may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the edicts of law or comply with legal process served on Freedom Isn’t Free Coffee or the website

  • Protect and defend the rights and property of Freedom Isn’t Free Coffee and/or act under exigent circumstances to protect the personal safety of users of Freedom Isn’t Free Coffee or the public.



Freedom Isn’t Free Coffee may keep track of the websites and pages of our users visit within Freedom Isn’t Free Coffee, in order to determine what Freedom Isn’t Free Coffee services are most popular.  This data is used to deliver customized content and advertising within Freedom Isn’t Free Coffee to customers whose behavior indicates they are interested in a particular subject area.



Information about your computer hardware and software may be automatically collected by Freedom Isn’t Free Coffee.  This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of Freedom Isn’t Free Coffee’s website.



The Freedom Isn’t Free Coffee website may use “cookies” to help personalize your online experience.  By definition, a cookie is a text file that is placed on your hard disk by a web page server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely designed to you and can be read only by a web server in the domain that issued the cookies to you.  One of the primary purposes of cookies is to provide a convenience feature to save the user time.  The purpose of a cookie is to tell the web server that you have returned to a specific page.  If you personalize Freedom Isn’t Free Coffee pages, or register for an account with Freedom Isn’t Free Coffee’s website or service, a cookie will help Freedom Isn’t Free Coffee to recall your specific information on subsequent visits.  This will simplify the process of recording your personal information, such as billing addresses, shipping addresses, etc.  When you return to the same Freedom Isn’t Free Coffee website, the information you previously provided can be retrieved, resulting in easier use of the Freedom Isn’t Free Coffee features you customized.  You do have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience the interactive features of the Freedom Isn’t Free Coffee services or website you visit. 



Web beacons are programming codes that can be used to display an image on a web page.  However, it can also be used to transfer your unique user identification to a database and associate you with previously acquired information about an individual in a database.  This allows the company to track certain websites you visit.  Web beacons are used to track online behavioral habits for marketing purposes to determine products or services you may be interested in.  In addition to using web beacons on web pages, Freedom Isn’t Free Coffee also uses web beacons in email messages sent to individuals listed in the company’s database.



Freedom Isn’t Free Coffee may employ data analysis technology from time to time if used by a client of Freedom Isn’t Free Coffee.



This website contains links to other websites…please be aware that we are not responsible for the content or privacy practices of such other websites.  We encourage our users to be aware that when they leave our website to read the privacy statements of any other website that other website may collect personally identifiable information.



Freedom Isn’t Free Coffee secures your personal information from unauthorized access, use, or disclosure.  Freedom Isn’t Free Coffee uses SSL Protocol for this express purpose.  Freedom Isn’t Free Coffee operates and/or uses secure data networks protected by an industry-standard firewall, encrypted, and password protection systems.  Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.  When personal information (such as credit card information) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.  We strive to take appropriate security measures to protect against unauthorized access to or altercation of your personal information.  Unfortunately, no data transmission over the internet or any wireless network can be guaranteed 100% secure.  As a result, while we strive to protect your personal information, you acknowledge that:

  • There are security and privacy limitations inherent to the internet which are beyond our control

  • The security, integrity, and privacy of any and all information and data exchanged between you and us through this website cannot be guaranteed


In the event Freedom Isn’t Free Coffee goes through a business transition (such as acquisition by another company, a merger, or sale of all or a portion of its assets), as well as in the event of a bankruptcy, assignment for benefit of creditors, or receivership, your personal information may be disclosed and will likely be among the assets transferred.  You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.  Freedom Isn’t Free Coffee further reserves the right to disclose, transfer, or sell your personal information to companies who are affiliated with the company, at the company’s sole discretion.



Freedom Isn’t Free Coffee does not currently advertiser, market, or sell outside the United States of America.  To the extent that you are accessing the website while domiciled outside the United States, you acknowledge that any personal information you are providing Freedom Isn’t Free Coffee is stored in the United States and therefore consent to the transfer of information and storage of the information outside your domiciled country and in the United States.  The United States’ privacy laws differ from other countries’ privacy laws.  By use of the Freedom Isn’t Free Coffee website, you are consenting to its use under this privacy statement.



Freedom Isn’t Free Coffee does not knowingly collect personally identifiable information from children under the age of thirteen.  This website is not intended for use by children.  If you are under the age of 13, do not use this website or you must request the permission of your parent or legal guardian to use it.  The company will never knowingly collect personal information from anyone under the age of 13.  If we obtain knowledge that this has occurred, the information will be immediately deleted from our database.  This policy has been designed to be in compliance with the Children’s Online Privacy Protection Act (COPPA).



You may be able, under certain applications, to connect your Freedom Isn’t Free Coffee account to third-party accounts.  By connecting your Freedom Isn’t Free Coffee account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites and applications).  If you do not want your personal information about you, including personally identifiable information, to be shared in this manner do not use this feature.  You may disconnect your account from a third-party account at any time.



By submitting your email address on this site, you hereby agree to be contacted in accordance to the terms of this policy.  From time to time, Freedom Isn’t Free Coffee may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.  In order to improve our services, we may receive notification when you open an email from us or click a link therein.  If you would like to stop receiving marketing or promotional communications via email from Freedom Isn’t Free Coffee, you may opt out of such communications by following the link provided at the base of the email communication you received and selecting the email preference you prefer for future emails from Freedom Isn’t Free Coffee.  This process will only impact the future delivery of emails distributed by the company on its own behalf.  You may still receive emails sent on behalf of third parties, and your personal information may still be shared with third parties for use in offline marketing and data add-ons, including email add-ons.  Further, unsubscribing from this company’s emails will not automatically unsubscribe you from any third-party business associates and licensees of the data.  Since third parties maintain separate databases from Freedom Isn’t Free Coffee, you will need to unsubscribe from each source individually, if so desired.



Freedom Isn’t Free Coffee may use personal information to target advertising to an individual.  When an individual is using the internet, Freedom Isn’t Free Coffee uses other information to associate an individual with that person’s personal information, and the company attempts to show advertising for products and services in which the person has expressed interest, in surveys and otherwise.  Freedom Isn’t Free Coffee may, at the company’s discretion, target advertising via use of email, direct mail, cell phones, and other means of communication to provide promotional offers.



Freedom Isn’t Free Coffee reserves the right to change this privacy policy at any time.  We will notify you about significant changes in the way we treat your personal information by sending out a notice to your primary email address specified in your account; by placing a prominent notice on our website; and/or by updating any privacy information on this page.  The use of technology on the internet, including cookies and web beacons, is rapidly developing.  As a result, Freedom Isn’t Free Coffee strongly encourages individuals to revisit this policy for any updates regarding its use of new technology.  Your continued use of the website and/or services available through this website after such modifications will constitute your acknowledgment of the modified privacy policy, as well as agreeing to abide by and be bound by that policy.



Freedom Isn’t Free Coffee welcomes your questions and/or comments regarding this statement of privacy.  If you believe the company has not adhered to this statement, please contact us at:



Last updated:  January 9, 2022

Terms and Conditions


By using Freedom Isn’t Free, you acknowledge and adhere to the following:



These pages contain information about material that is protected by copyright laws, including instructions on how to obtain permission to use copyrighted materials, information on the use and attribution of Freedom Isn’t Free Coffee and trademarks, and general legal information.  Freedom Isn’t Free Coffee and maintain this website as a service to its customers.  We invite you to visit frequently to browse through our pages and download and copy materials for your personal use, subject to the restrictions outlines in these copyright pages.  Any rights not expressly granted herein are reserved.



Certain links may let you leave the Freedom Isn’t Free Coffee or sites.  The linked sites are not under the control of Freedom Isn’t Free Coffee or, and neither are responsible for the contents of any linked site or any links contained in a linked site, or any changes or updates to such sites.  Freedom Isn’t Free Coffee and are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Freedom Isn’t Free Coffee or of the site.



Permission to use documents (such as white papers, press releases, data sheets, and FAQs) from this server (“Server”) is granted, provided that:

  • The provided copyright notice appears in all copies and that both the copyright notice and this permission notice appear

  • The use of such documents from this Server is for informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and no modifications of any documents are made

Use for any other purpose is expressly prohibited by law and may result in severe civil and criminal penalties.  Violators will be prosecuted to maximum extent possible.  Documents specified above do not include the design or layout of the Freedom Isn’t Free Coffee/ website or any other company/company website owned, operated, licensed, or controlled site.  Elements of Freedom Isn’t Free Coffee or websites are protected by trade dress and other laws and may not be copied or imitated in whole or in part.  No logo, graphic, sound, or image from any Freedom Isn’t Free Coffee or website may be copied or retransmitted without express permission from Freedom Isn’t Free Coffee or  Freedom Isn’t Free Coffee/ and/or its respective suppliers make no representations of the suitability of the information contained in the documents and related graphics published on this server for any purpose.  All such documents and related graphics are provided “as is” without warranty of any kind.  Freedom Isn’t Free Coffee/ and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.  In no event shall Freedom Isn’t Free Coffee/ and/or its respective suppliers be liable for any special, direct, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in action of contract, negligence, or other tortious action, arising out of or in connection with the use or performance of information available from this Server.  The documents and related graphics published on this Server could include technical inaccuracies or typographical errors.  Changes are periodically added to the information therein.  Freedom Isn’t Free Coffee/ and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.



Freedom Isn’t Free Coffee and own or control a variety of registered and unregistered product names, trade names, trademarks, service names, and service marks in the United States.  All use, reproduction, advertisement, display, publication, or transmission of any of Freedom Isn’t Free Coffee or names and/or marks in any media without prior written consent from the company/company website is prohibited to the fullest extent permitted by applicable law.  All other names and/or marks listed on the Freedom Isn’t Free Coffee/ websites are the property of their respective owner.



Use, reproduction, copying, or redistribution of Freedom Isn’t Free Coffee/ logos or art is strictly prohibited without express written permission from the company and the company’s website.  If your organization has a pre-existing agreement with Freedom Isn’t Free Coffee/, that agreement, along with the specific guidelines for each logo, will specify your rights and obligations regarding use of our company’s/company website’s logos.  Additional information for authorized distributors of Freedom Isn’t Free Coffee or’s software is available upon request.  If you do not have an agreement with Freedom Isn’t Free Coffee/, you do not have permission to use the company/company website’s logos.



Freedom Isn’t Free Coffee and strive at all times to respect the dignity and independence of persons with disabilities.  We are dedicated to providing a website experience that welcomes and is responsive to the needs of those with disabilities.  This is evidenced through our practice of ensuring Freedom Isn’t Free Coffee/ has policies, processes, and practices regularly monitored, reviewed, and implemented to meet the goals and objectives of providing a website in compliance with ADA requirements.  Our website is inspected monthly using specialized third-party software to help ensure we provide only the finest in experience and use for any person with disabilities.  Freedom Isn’t Free Coffee and are dedicated to establishing a process for receiving and responding to feedback and that the processes be accessible to persons with disabilities by arranging for the provision of accessible formats and communications supports, upon request.  In addition, we will notify the public about the availability of accessible formats and communication supports.  If you discover an area in which we may better serve those with disabilities through our website experience, we encourage you to contact us via the information provided below.



Information and documents provided on the website are provided “as is” without warranty of any kind, either expressed or implied, including limitation warranties of merchantability, fitness for a particular purpose, and non-infringement.  Freedom Isn’t Free Coffee and use reasonable efforts to include accurate and up-to-date information on this website; it does not, however, make any warranties or representations as to its accuracy or completeness; Freedom Isn’t Free Coffee and periodically adds, changes, improves, or updates the information and documents on this website without notice.  We assume no liability or responsibility for any errors or omissions in the content of our website.  Your use of this website is at your own risk.  Under no circumstances and under no legal theory shall Freedom Isn’t Free Coffee/, its suppliers, or any other party involved in creating, producing, or delivering this website’s contents be liable to you or any other person for any direct, indirect, special, incidental, or consequential damages arising from your access to, or use of, this website.  In no event shall Freedom Isn’t Free Coffee/ and/or its respective suppliers be liable for any special, direct, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from this server.



Freedom Isn’t Free Coffee welcomes your comments or questions regarding this statement of terms of use.  If you believe that the company has not adhered to this statement, please contact us at:


Last updated on:  January 9, 2022

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